Pacific Aria Cruise Cancelled

 The following email will have been received by Marino Probus members booked on the Pacific Aria cruise advising that the cruise is cancelled. (click here for some additional information from P&O)


IMPORTANT UPDATE FOR YOUR PACIFIC ARIA CRUISE
Booking Reference: XXXXXX
14 March 2020
Hi,
Effective from today, P&O Cruises Australia will voluntarily pause cruise operations for 30 days, following advice from the country’s public officials that mass gatherings should be limited to no more than 500 people and Australian’s should reconsider their need to travel anywhere in the World.

The pause will take place from today until P&O’s planned resumption of cruising on April 12. It will affect cruises on Pacific Explorer, Pacific Dawn and Pacific Aria that were scheduled to depart Sydney, Brisbane and Adelaide respectively.

P&O looks forward to resuming normal cruise operations from 12 April with a 10-night cruise on Pacific Aria from Auckland to the South Pacific (subject to the New Zealand Government’s clearance at that time). It will be followed two days later (14 April) with Pacific Explorer departing Sydney on a 10-night cruise to the South Pacific. On 18 April, Pacific Dawn will depart Brisbane on a three day Comedy Cruise.

As a result of this pause, sadly your Pacific Aria cruise will no longer go ahead. Please accept our sincere apologies and be assured we understand your disappointment. 

Cancelling a cruise is the last thing we would ever want to do but these are extraordinary times and we have no hesitation in putting the health and well-being of our guests, crew and the wider community first.

Please find here details of our goodwill offer to acknowledge the disruption to your cruise holiday plans.

Future Cruise Credit: We would still love for you to cruise with us in the future. We are offering a 200% Future Cruise Credit, which is the equivalent of your current cruise fare plus an additional 100% credit. Your future cruise credit can be used towards any new future cruise booking with P&O Cruises booked and deposited by the 31 December 2021. Please note that future cruise credits are non-transferrable, cannot be used towards the deposit but can be put towards the balances. Taxes will need to be paid separately.

Should you wish to take advantage of the future cruise credit, please complete our online form on our website www.pocruises.com.au/cancel and we will process this on your behalf. This credit will automatically be set up in our system against your URN (Unique Reference Number).

Please note, the future cruise credit will not be applied instantaneously, and we ask for your patience and understanding in allowing up to 30 business days to process it. Once your future cruise credit is ready, you will receive an email from P&O advising of your FCC amount.

If you don’t make a booking by 31 December 2021, we will refund the cruise fare paid.

Refund Offer: If the future cruise credit option does not work for you, please contact our Customer Sales & Service on 1300 550 491 (AU) / 0800 543 177 (NZ) from 9am Monday, 16 March and we can process a refund for the cruise fare paid to P&O Cruises. Please allow approximately 8 weeks for the refund to be received.

If you incur any reasonable out of pocket expenses as a result of the cancellation of your cruise, such as flight change or cancellation fees, please email a copy of your receipt, along with your booking details to cruiseupdates@pocruises.com.au to be considered for reimbursement.

We expect to experience high call volumes and wait times during this period, please bear with us during this time.

We apologise for any disappointment this change may cause. We look forward to getting past this coronavirus challenge so that our cruise operations can return to normal.
Kind Regards
P&O Cruises

Observation Drive

An Observation Drive has been organised for Monday, April 20th NOT the 29th as stated in the Probe. Please meet at 10:00 am at Kingston House.

The Probus Philosophy

Friendship, fellowship and fun.

Travel Insurance

Members may like to consider Probus Travel Insurance (click for info) which offers coverage up to the age of 100 years and also coverage for most pre-existing medical conditions ( depending upon which plan is chosen).
Click here to go to the Probus South Pacific website's travel insurance section and to get a quote.

The Marino Probus Club is a men's Probus Club. It has almost 60 members.

We meet at 10:00am on the second Friday each Month at Kingston House, Cameron Avenue, Kingston Park, South Australia.

Please contact the club secretary if you are interested in joining.

Probus is all about Friendship, Fellowship and Fun in retirement.

Probus provides you with the opportunity to join together in clubs and to progress healthy minds and active bodies through social interaction and activities with retirees in your community.

Probus opens the door to new experiences and friendships, you can hear wonderful guest speakers, stay active by participating in a wide range of activities and explore your community, your country or the world.

The Marino Probus Club is affiliated with Probus South Pacific, part of the worldwide Probus network.

Please feel free to contact us at marinoprobus@gmail.com for further information about our Club.

Please address correspondence to:
The Secretary,
Marino Probus,
PO Box 167 Brighton
SA 5048